Gettings backup and expansion from the UK’s only FileDirector developer partner
looking for new support partner ?
This website is run by C2S – Click2Scan Ltd. We are the UKs only FileDirector developer partner. We have integrated FileDirector with a number of systems including Sage 50, Sage 200 and ABBYY FlexiCapture. Our team of developers know the product and API inside out. Our support team have been woking with FileDirector for over 8 years.
It’s not an exaggeration to say we have built our business around this excellent product. So a great starting point for us is to understand how you use FileDirector and what level of support you need.
We offer a FREE no obligation health check. This means we will spend up to two hours with you, remotely, looking at your FileDirector installation and will correct any issues you have there and then if we can.
Spielberg support contract with software assurance
We recommend you take out an annual support contract which is backed by the software writers, Spielberg. This will entitle you to future updates and access to their resources on the very rare occasions when we can’t remedy a solution ourselves. Software assurance means you never have to pay for an upgrade. You are always up-to date, taking advantage of the faster performance and new features.
How we respond faster
It doesn’t matter where you are located – we have customers all over the UK. It’s simply not cost effective to offer a support contract which provides you with an engineer on-site, so we use remote access software, accompanied by you, so we can see your screen, see the issue and remedy accordingly. This ensures we are responsive and can often fix issues within a matter of minutes.
We use a job ticketing system called FreshDesk so we get notified as soon as you submit your request and will then contact you promptly to get you back up and running.
If you aren’t getting the support you need, speak to the UK’s only FileDirector developer partner – 01225 913140